Due to the hygienic nature of sleep products, all sales are final once opened or used.
We offer a refund or replacement only if your item arrives damaged, defective, or incorrect.
To qualify:
You must contact us within 48 hours of delivery
You must provide photo or video proof of the issue, including packaging when applicable
Claims submitted outside this window or without sufficient proof will not be approved.
Not eligible:
Used or opened pillows
Comfort preference or change of mind
Normal wear or customer‑caused damage
Each order is limited to one resolution. Approved refunds are issued to the original payment method within 3–5 business days.
Are any purchases final sale?
Yes. Due to the hygienic nature of our sleep products, all sales are final once an item has been opened or used. We only offer refunds or replacements for items that arrive damaged, defective, or incorrect, and claims must be submitted within 48 hours of delivery with proof.
When will I get my order?
Orders are processed and shipped within 24–48 hours. Once shipped, most orders arrive within 2–5 business days. You’ll receive a tracking email as soon as your order is on the way.
Where are your products manufactured?
All Nivoah products are proudly made in the USA. We focus on domestic manufacturing to ensure high quality, consistent standards, and reliable craftsmanship.
How much does shipping cost?
We offer free shipping on all orders, no minimum required. The price you see at checkout is the final price — no hidden fees.
